The Better Business Bureau offers accreditation to willing companies around the country. Each company is held up to the light to see if it qualifies for BBB’s highest award. And the crazy thing is that accreditation is voluntary. The company that wants to be accredited has to actually pay for it and then jump through the hoops of the accreditation process. It’s not something that every business owner can afford. It’s also a big time hassle that can really put a drag on the business itself.
That’s why it is so mind blowing to see a company like Securus going through the process. Securus Technologies is a tech company that provides solutions to the law enforcement community. But most people in American know the company for servicing prisons and jails. They are the ones that run the phones connected to the walls inside of those prisons.
It’s crazy that they went out of their way for accreditation because of the way the business works. Securus, along with other telecommunications companies, bid for contracts in order to be the only company to provide telephone services in that facility. Once the contract is signed, they have no competition and they don’t really need to treat their customers well. After all, the prisoners have to use that service in order to make a call. They don’t have to happy about it.
But Securus has had an A+ rating from the BBB for a long time and they finally went through the accreditation process. It’s as if they are internally driven to run a good, ethical business despite the conditions of that business. I wish that every technology company worked like this, even on the outside of prisons. It would make my life a lot easier dealing with a company committed to customer service.